1. If you are not satisfied with your purchase from mgfancydress.com, you may return the goods and obtain a refund or exchange within 7 working days of receipt of delivery (this shall be defined as the date from when your shipment is received by you, being the date of signature that the package is received by you). Before doing so please read the final paragraph as there are some exclusions.
2. Before sending the parcel back, please contact us by telephone (01642 249936 10am – 5pm Mon – Fri) Please have the following information ready when you phone:
3. You will be issued with a returns authorisation number and this number should accompany your returned item. Failure to do this may result in a delay of any refund or exchange.
4. All items must be returned in the original packaging with tags attached and should be returned to us without damage or use and in a suitable condition for re-sale.
5. You and your carrier are responsible for any returned goods until they reach our premises. Cost and risk of return will be at your expense. We strongly recommend that you receive proof of posting or use Royal Mail’s ‘Recorded Delivery’ Service. The Royal Mail’s ‘Special Delivery’ Service may be a preferred choice for more valuable items.
6. We regret that outbound shipping, packing and insurance cannot be refunded.
7. We endeavour to refund within 7 days of goods being received by us and promise that all refunds will be made within 30 calendar days from receipt at our return address. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside your credit/debit card timescales.
8. All goods must be returned to the address on your invoice including your returns authorisation number.
9. We are unable to replace or exchange an item until the original is returned to Mardi Gras. If you need your item quickly, we suggest that you place a second order for the new item and send the original back at a later date following correctly the above returns policy.
10. Goods which we receive that have been returned to us outside of our Returns Policy will be deemed as ‘Disputed Items’. We will not refund or exchange any ‘Dispute Items’. We will provide a reason for our decision and will happily re-ship ‘Disputed Items’ to you at our expense. Disputed Items will be destroyed within 91 calendar days from their receipt back to us.
11. For reasons due to hygiene mgfancydress.co.uk will be unable to refund on any jewellrey, stockings, tights, make up, eyemasks, eyelashes or wigs. Do not open any of these items at all if it is immediateley apparent that such items are not suitable.